SECTION 6 – WARRANTY & RETURN POLICY
Part 1: A 90 day Limited Warranty applies only to ebike seat services purchased through Saul’s Upholstery & Drapery, Inc and begins upon seat delivery date. This 90 day Limited Warranty covers any “defect” in the material or workmanship under normal use during the “Warranty Period”. We define “defect” as a “characteristic of a product which hinders its usability or safety for its intended purpose”. If seat has a “defect,” it must be explicitly stated with pictures included via email within 3 days of item delivery and forgoing seat use. Failure to do so will void the warranty. Saul’s Upholstery & Drapery is not liable for any bodily injury or liability damages arising from but not limited to; an improperly affixed seat, continued use of a faulty seat, modification to base and attachment bolts, or commissioning a design not offered on the site.
At our discretion, Saul’s Upholstery & Drapery LLC. will repair product “defects” or replace the item at no charge including paid return shipping. Any replacement item assumes the remaining warranty period. Damage arising from extended exposure to the elements, abrasive solvents/impacts, negligence, unauthorized modification, or acts of God are not covered by the warranty.
Part 2: Saul’s Upholstery & Drapery does not issue refunds on any item(s) purchased on the website. Reasons such as, but not limited to, dissatisfaction with foam density, dissatisfaction with embroidery service, inability to wait through production delays, late arrival, product no longer needed/wanted, and small cosmetic imperfections (as with all handmade items), do not serve as a basis for refunds. These refund terms apply to all items regardless when the order was placed. “Refusing” merchandise during delivery will not grant a refund and the item will be considered a donation back to Saul’s Upholstery & Drapery, LLC. Additional shipping charges may occur when shipping internationally.
Only with valid, documented proof of extenuating circumstances and approval by Saul’s Upholstery LLC, will a refund be considered. As defined by Saul’s Upholstery LLC.; extenuating circumstances are “nonrecurring events that are beyond the customer’s control that result in a sudden, significant, and prolonged reduction in income or a catastrophic increase in financial obligations.” If a refund is granted, a 20% restocking fee is applied. All shipping & handling fees related to returned merchandise is the buyer’s responsibility.