SECTION 6 – WARRANTY & RETURN POLICY
Part 1: A 90 day Limited Warranty applies only to ebike seat services purchased through Saul’s Upholstery & Drapery, Inc and begins upon seat delivery date. This 90 day Limited Warranty covers any “defect” in the material or workmanship under normal use during the “Warranty Period”. We define “defect” as a “characteristic of a product which hinders its usability or safety for its intended purpose”. If seat has a “defect,” it must be explicitly stated with pictures included via email. Saul’s Upholstery & Drapery is not liable for any bodily injury or liability damages arising from but not limited to; an improperly affixed seat, continued use of a faulty seat, modification to base and attachment bolts, or commissioning a design not offered on the site.
At our discretion, Saul’s Upholstery & Drapery LLC. will repair product “defects” or replace the item at no charge including paid return shipping. Any replacement item assumes the remaining warranty period. Damage arising from extended exposure to the elements, abrasive solvents/impacts, negligence, unauthorized modification, or acts of God are not covered by the warranty.
Part 2: Saul’s Upholstery & Drapery does not issue refunds on any item(s) purchased on the website. Reasons such as, but not limited to, dissatisfaction with foam density, dissatisfaction with embroidery or heat press service, inability to wait through production delays, late arrival, product no longer needed/wanted, and small cosmetic imperfections (as with all handmade items), are not a basis for refunds. These refund terms apply to all items regardless when the order was placed. “Refusing” merchandise during delivery will not grant a refund and the item will be considered a donation back to Saul’s Upholstery & Drapery, LLC.
COMFORT/FIT ORDER AFTER SHIPMENT: Custom seats may appear to feel “hard” upon first use. However, during longer rides our seats stand out. Leather becomes softer with use, as long as regular maintenance is performed. If an issue arises with a “hotspot”, front taper or height issue, we can rework the shape of the seat. The starting price for a rework of the seat is $65 and higher depending on the nature of the changes. The customer is responsible for sending the seat back to Saul’s Upholstery. If you have an issue with your seat reach out at email@example.com.