A 90 day Limited Warranty applies only to ebike seat services purchased through Saul’s Upholstery & Drapery, Inc and begins upon seat delivery date. This 90 day Limited Warranty covers any defect in the material or workmanship under normal use during the “Warranty Period”. Saul’s Upholstery & Drapery is not liable for any bodily injury or liability damages arising from but not limited to; an improperly affixed seat, modification to base and attachment bolts, or commissioning a design not offered on the site. 

At our discretion, Saul’s Upholstery & Drapery LLC. will repair product “defects” or replace the item at no charge. We define “defect” as a “characteristic of a product which hinders its usability or safety for its intended purpose”. If a defect is present, you must notify us within 3 days of item delivery and refrain from using the seat. Failure to do so will void the warranty. Any replacement item assumes the remaining warranty period. Damage arising from extended exposure to the elements, abrasive solvents/impacts, negligence, unauthorized modification, or acts of God are not covered by the warranty. Our handmade seats are made to order and there are no refunds.  

Dissatisfaction with foam density, dissatisfaction with embroidery service, inability to wait through production delays, and small cosmetic imperfections (as all handmade items), do not serve as a basis for a refund. Only with valid, documented proof of extenuating circumstances will a refund be granted. As defined by Saul’s Upholstery LLC.; extenuating circumstances are “nonrecurring events that are beyond the customer’s control that result in a sudden, significant, and prolonged reduction in income or a catastrophic increase in financial obligations.

Refund inquiries due to “defects” are only considered when explicitly made via email within 3 days of item delivery. If granted, a 20% restocking fee is applied with any refunds. All shipping & handling fees related to returned merchandise is the buyer’s responsibility. “Refusing” merchandise during delivery will not grant a refund and the item will be considered a donation to Saul’s Upholstery & Drapery, LLC. Additional shipping charges may occur when shipping internationally.

Warranty & Returns