STORE POLICIES (Partial List. As displayed in the store’s front area. Updated 7/29/26)
- Quotes may change due to unseen furniture structural issues, added services, etc.
- Get a 4% discount when using Zelle, Venmo, check or cash.
- A “cutting fee” is applied when using your fabric. Addl. for silk/stripes/big patterns.
- Video recording without management’s consent is strictly prohibited.
- We require a 50% deposit prior to starting project. Cancellation fee ranges from 20-50% of subtotal, depending on stage of production.
- Fabric sample books may not reflect current pricing.
- $50 fee to borrow fabric sample books. Refund upon return.
- Furniture not retrieved in 30 days after completion is considered “abandoned” and is property of Saul’s Upholstery.
- Furniture disposal fee applies when cancelling certain projects.
FULL TERMS & POLICIES OVERVIEW
- SECTION 1 – GENERAL CONDITIONS
- SECTION 1A – MEDIA DOCUMENTATION
- SECTION 2 – MODIFICATIONS TO THE SERVICE AND PRICES
- SECTION 3 – SUBMISSIONS, USER CONDUCT, AND FEEDBACK
- SECTION 4 – REFUNDS & CANCELLATIONS
- SECTION 5 – PERSONAL INFORMATION
- SECTION 6 – ERRORS, INACCURACIES AND OMISSIONS
- SECTION 7 – PROHIBITED USES
- SECTION 8 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- SECTION 9 – INDEMNIFICATION
- SECTION 10 – SEVERABILITY
- SECTION 11 – ENTIRE AGREEMENT
This website is operated by Saul’s Upholstery & Drapery, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Saul’s Upholstery & Drapery, Inc. Saul’s Upholstery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Policies” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “Purchase Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 1 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 1A – MEDIA DOCUMENTATION
Saul’s Upholstery reserves the right to photograph and/or record video of furniture, upholstery projects, restoration work, materials, workmanship, worksites, and completed projects before, during, and after services are performed.
By accepting a quote, placing an order, scheduling services, submitting a service request, or otherwise engaging Saul’s Upholstery after being provided with or directed to these Terms & Conditions, the Customer acknowledges and agrees to the Photography & Video Documentation Policy contained herein.
The Customer grants Saul’s Upholstery a perpetual, worldwide, royalty-free, non-exclusive right and license to photograph, record, reproduce, edit, modify, publish, display, distribute, and otherwise use photographs and video of the Customer’s furniture and project for legitimate business purposes, including the Company’s website, social media, advertising, marketing, portfolio, promotional materials, educational content, and other commercial communications.
The Customer acknowledges that no compensation, royalty, licensing fee, or other payment shall be owed to the Customer for the authorized use of such photographs or video.
To the fullest extent permitted by applicable law, the Customer releases Saul’s Upholstery, its owners, employees, contractors, agents, and representatives from claims for monetary compensation arising solely from the authorized use of photographs or video covered by this provision.
This provision does not grant Saul’s Upholstery permission to intentionally disclose confidential information, financial information, private personal information, or other information that is protected from disclosure by applicable law. Photography or video of identifiable individuals, where the individual is the primary subject rather than incidental to documenting the project, may be subject to a separate release.
Nothing in this provision waives rights or remedies that cannot legally be waived under applicable law.
SECTION 2 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 3 – SUBMISSIONS, USER CONDUCT, AND FEEDBACK
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content or communication that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments, business reviews or communication will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments and reviews will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Use of the Site is a privilege and You are solely responsible for Your Conduct while using the Site. We understand the frustration stemming from an issue with your order. We can relate to dissatisfaction and even anger at times. However, we do not tolerate language (verbally or in digital communication, social media or business review platforms such as Google Business, Yelp, etc.) that we deem as rude, vulgar, impolite, maliciously inaccurate, condescending, racist, homophobic, indecent, or the like towards anyone on our team. If such a case occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, cancel orders and ban customers or businesses entirely, at our sole discretion. Any and all issues stemming from a purchase of our items should be taken up with us first. Taking purchase issues to social media prior to letting us help can also incur our right to refuse further service to you.
Blackmail is the federal crime of threatening to reveal embarrassing, disgraceful, out of context or damaging information about a person/company to the public unless money or any other commodity is given – to purchase silence. Blackmail is considered a federal crime and can be punishable by either fines or imprisonment depending upon the case specifics. The victim does not need to be a federal office-holder in order for blackmail to be prosecuted at the federal level. In such blackmailing cases, Saul’s Upholstery & Drapery will offer a warning at first, after that we will pursue litigation and refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. These decisions are final and cannot be undone.
SECTION 4 – CANCELLATIONS & REFUNDS
Upholstery relies on highly personalized labor and non-returnable materials, standard cancellation charges scale rapidly across different project phases.
Immediate (Within 24–48 Hours): 10% of total invoice. Covers payment processing fees and brief admin time.
Early Cancellation (Project started and fabric ordered): 20% of the order value to cover administrative, design layout, and processing costs.
Mid-Project / Production Started: Ranges from 50% to 75% if raw materials have been cut, specialized fabrics ordered, or midway completion has been reached.
Late-Stage / Fully Custom / Completed: 100% charge (no refund) for custom-built, made-to-order, or finished projects that cannot be restocked or resold.
SECTION 5 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.
SECTION 6 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 7 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 8 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Saul’s Upholstery, Inc., our directors, employees, affiliates, contractors, interns, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 9 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Saul’s Upholstery and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 10 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 11 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.